AMMAN — Director of
the Information Unit at the Ministry of Tourism and Antiquities, Ahmed Al-Rifai,
on Monday estimated the number of complaints submitted by citizens about trips held
under the “Urdun Jannah” program at 300 within four months, according to Al-Ghad
News.
اضافة اعلان
Rifai said that the
ministry welcomes any complaints and suggestions from citizens that take part
in the program.
He added that if there is
found to be any violations, a fine or a suspension from the program could be
issued depending on how severe the violation is.
The official also addressed
recent complaints circulating on social media sites about an office that
organizes trips to Wadi Rum. The complaints alleged appointment delays and poor
services, which Rifai said the ministry was looking into.
According to Rifai, minister
of tourism and antiquities, Nayef Al-Fayez, directed the ministry to follow up
on that complaint after he met with some of the citizens involved.
He said that if the
violation against the office were proven, the citizens would be compensated and
the office would be fined.
Rifai added that the
ministry has an emergency line to receive complaints from citizens 24 hours a
day, and he called on citizens to submit any complaints or violations against
citizen so that they can be addressed.
He indicated that the
ministry conducts monitoring and inspection tours in tourist facilities and
takes the necessary measures against any violating facility.
The “Urdun Jannah” was
launched last June and the costs are subsidized by the government, with the aim
of revitalizing domestic tourism. The program’s allocations for this year
amount JD6 million.
The program was designed
for Jordanian citizens and provides free transportation in all governorates of
the Kingdom.
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