Ministry addresses ‘Urdun Jannah’ complaints

Urdon jannah( alghad)
(Photo: Jordan News)

AMMAN — Director of the Information Unit at the Ministry of Tourism and Antiquities, Ahmed Al-Rifai, on Monday estimated the number of complaints submitted by citizens about trips held under the “Urdun Jannah” program at 300 within four months, according to Al-Ghad News.اضافة اعلان

Rifai said that the ministry welcomes any complaints and suggestions from citizens that take part in the program.

He added that if there is found to be any violations, a fine or a suspension from the program could be issued depending on how severe the violation is.

The official also addressed recent complaints circulating on social media sites about an office that organizes trips to Wadi Rum. The complaints alleged appointment delays and poor services, which Rifai said the ministry was looking into.

According to Rifai, minister of tourism and antiquities, Nayef Al-Fayez, directed the ministry to follow up on that complaint after he met with some of the citizens involved.

He said that if the violation against the office were proven, the citizens would be compensated and the office would be fined.

Rifai added that the ministry has an emergency line to receive complaints from citizens 24 hours a day, and he called on citizens to submit any complaints or violations against citizen so that they can be addressed.

He indicated that the ministry conducts monitoring and inspection tours in tourist facilities and takes the necessary measures against any violating facility.

The “Urdun Jannah” was launched last June and the costs are subsidized by the government, with the aim of revitalizing domestic tourism. The program’s allocations for this year amount JD6 million.

The program was designed for Jordanian citizens and provides free transportation in all governorates of the Kingdom.

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