By the end of September, a total of 4,117,550 transactions had been completed through the comprehensive government service centers, in addition to welcoming 1,657,763 visitors.
اضافة اعلان
Minister of Digital Economy and Entrepreneurship, Eng. Sami Samirat, emphasized the importance of these centers in strengthening citizens’ trust in public services and simplifying administrative procedures, as the centers practically reflect the visions of economic and administrative modernization.
In a statement to the Jordan News Agency (Petra), Samirat said the ministry currently operates nine government service centers across various governorates and plans to increase this number to 16 centers in the next phase, ensuring services are accessible to citizens locally and providing a modern, integrated environment for completing transactions easily.
He added that the centers are an advanced model for integrating digital services with direct services, which enhances government efficiency and improves citizens’ quality of life.
The ministry continues to develop these centers and expand their services in line with economic modernization goals and administrative reform, reflecting the directives of His Majesty the King and His Royal Highness the Crown Prince to place the citizen at the center of development.
Visitors praised the centers for their excellent services and the cooperation of staff, which facilitates smooth and hassle-free processing of paperwork. They noted that employees are responsible and efficient, with documents certified quickly and easily.
Some visitors called for fully electronic processing of transactions via the “Sanad” application and suggested adding more services, particularly those related to the Ministry of Interior.
The first service center was established in Al-Muqabaleen area, offering 153 government services through 29 institutions. Queen Alia International Airport’s service center provides 61 services through 22 institutions. Irbid center offers 146 services through 29 institutions.
Tafileh center provides 162 services through 28 institutions, Aqaba 173 services via 27 institutions, Ma’an 150 services through 26 institutions, Madaba 144 services via 26 institutions, Jerash 143 services through 26 institutions, and Karak center 145 services via 27 institutions. The ministry continues to expand centers and services gradually, prioritizing citizens’ needs.
The centers use an integrated set of tools and channels to measure citizen satisfaction and collect feedback, helping to improve service quality. These channels include the “Bikhidmatkum” platform, the Ministry of Digital Economy email, the national call center, social media, tablet-based evaluations at the centers, quarterly surveys, and the Citizen Service Office.
– Petra
