The Deputy City Manager for Districts and Environment at the Greater Amman Municipality (GAM), Mohammad Al-Faouri, said on Friday that waste collection services in the capital are currently undergoing a transitional phase aimed at improving sanitation services and implementing the latest smart waste management systems.
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Al-Faouri added that GAM has officially begun implementing the smart waste management system, noting that the current phase covers 6 districts, while 16 districts remain in a transition phase. He noted that waste collection and transport services in 12 other districts have not yet been handed over to the new companies.
He explained that the companies currently operating are using the Greater Amman Municipality’s fleet and machinery, which caused some response delays due to several vehicle breakdowns. However, these malfunctions are resolved within one to two hours. He emphasized that GAM is aware of service disruptions before citizens' complaints arrive, thanks to the smart management system.
Al-Faouri pointed out that it is still too early to evaluate the project, as implementation began last April. He noted that each district has its own characteristics, and a final judgment cannot be passed after implementation in only 6 districts.
He stressed that GAM is working to gradually improve service levels, adding that current indicators show progress is moving in the right direction, with ongoing work to address notes and improve cleaning services across various areas of the capital.
Al-Faouri clarified that machinery breakdowns were among the reasons contributing to waste accumulation in some locations, along with delays in collection vehicles reaching their routes. He noted that waste bins act as temporary storage, and the regular movement of the collection fleet is a primary factor in preventing build-ups.
For his part, the CEO of Amman Vision for Treatment and Recycling, Amjad Al-Anasweh, said on Friday that shifting sanitation services in the capital to the private sector represents a transition from one operational system to another. He emphasized that this transformation is not limited to changing the operator, but also includes redistributing resources, redesigning workflows, and building a new system for oversight and performance measurement.
Al-Anasweh explained that these procedures naturally require time to stabilize, especially in a city the size of Amman, given its geographical and demographic diversity and varying district needs. This makes achieving a balanced level of service across the city a challenge that requires continuous review and development of operational plans.
He stressed that the responsibility for maintaining service continuity and preventing waste accumulation does not fall on the service provider alone but is a shared responsibility. He noted that the machinery breakdowns experienced by companies during the transitional phase were a contributing factor to waste collection issues, but not the main cause.
He added that GAM is counting on the arrival of new machinery that the companies have committed to providing in the coming months, explaining that these vehicles will create a qualitative shift in performance speed and response times, and will help reduce waste accumulation.
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