Minister of Health Dr. Ibrahim Al-Bdour affirmed that the Ministry continues its intensive efforts to strengthen direct and effective communication channels with citizens through the hotline at (065004545), which operates around the clock to provide support, assistance, and respond to inquiries and feedback related to health services.
اضافة اعلان
Dr. Al-Bdour noted that this service is managed under the supervision of the National Contact Center of the Ministry of Digital Economy and Entrepreneurship, in coordination with the Service Recipient’s Voice Unit at the Ministry of Health, and in cooperation with hospital liaison officers and health directorates across the governorates, ensuring swift response and timely action.
He explained that the hotline is operated by a specialized and qualified team trained to handle all types of complaints, feedback, and suggestions with professionalism and confidentiality. He added that the service goes beyond receiving calls, as it also involves taking immediate corrective measures across various facilities of the Ministry of Health, closely monitored by the Service Recipient’s Voice Unit, with the aim of ensuring the quality of healthcare and reinforcing citizens’ trust in the services provided.
The Minister emphasized that this approach to activating communication tools with citizens aligns with the government’s vision, led by Prime Minister Dr. Jaafar Hassan, which places citizens at the heart of governmental policies and plans, and attaches great importance to enhancing channels of participation and transparency in service delivery.
He urged citizens not to hesitate to contact the hotline, affirming that the voice of the service recipient receives direct attention, and that the Ministry’s doors are always open to listen and respond to every suggestion that contributes to improving performance and raising the level of healthcare services.
The Ministry also invited citizens to view the introductory video about the hotline and the Service Recipient’s Voice Unit on its platforms, as part of its ongoing efforts toward transparent engagement and enhancing the service recipient’s experience.
