Jordan achieved a qualitative leap in the Government Electronic and Mobile Services Maturity Index for 2025, with its score rising from 63% in 2024 to 71% in 2025. This marks an 8 percentage point advance in a single year, recording its highest score in the last four years.
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This remarkable progress reflects the acceleration of efforts to develop digital government services and advance them toward higher levels of integration, efficiency, and reliability, thereby helping streamline procedures, improve user experience, and facilitate access to government services for citizens and businesses.
Issued by the United Nations Economic and Social Commission for Western Asia (ESCWA), the index showed the evolution of Jordan's score from 59% in 2022 to 64% in 2023, and 63% in 2024, before jumping to 71% in 2025.
Accordingly, Jordan not only achieved its highest score during this period, but also recorded a single-year increase surpassing the total improvement achieved between 2022 and 2024. The Kingdom’s cumulative progress reached 12 percentage points compared to 2022.
The report classified Jordan among countries with an "advanced maturity" level in digital government services, reflecting the growing impact of digital transformation programs, the re-engineering of government procedures, and the enhancement of inter-institutional connectivity and data exchange.
Minister of Digital Economy and Entrepreneurship, Eng. Sami Smeirat, stated that the leap achieved by Jordan within a single year reflects the accelerated implementation of digital transformation goals. It translates the Royal directives and the objectives of the Economic Modernization Vision aimed at enhancing the national economy's competitiveness, raising government performance efficiency, and developing more accessible, high-quality services that place the citizen and their needs at the center of the design and development process.
He added that the 8 percentage point increase in the Kingdom's score within one year to reach its highest level in four years confirms that efforts to develop digital government services have begun to reflect tangibly on their level of maturity, integration, and service delivery quality.
Smeirat explained that government digital transformation is no longer limited to making services available electronically; rather, it encompasses redesigning the user journey, simplifying requirements and procedures, enhancing connectivity among institutions, expanding the use of digital identity, and raising levels of security, continuity, and reliability.
He emphasized that the achievement is the fruit of collaborative work between the Ministry of Digital Economy and Entrepreneurship, government institutions, and relevant national teams, noting that the upcoming phase will witness continued service development through the "Sanad" application and government platforms, expansion of interconnected and proactive services, and the utilization of modern technologies to enhance the user experience.
Jordan recorded notable results in indicators related to service availability and development, led by achieving 97% in the level of integration between government institutions, reflecting progress in system integration and data exchange across government entities.
The Kingdom also achieved 95% in the level of development of services provided through electronic portals, 95% in the availability of open government data, alongside recording 91% in service operation continuity across various digital channels.
Furthermore, Jordan scored 89% in the security level of digital channels and 80% in service access using digital identity—results that reflect the development of an enabling environment for delivering secure, interconnected, and reliable digital government services.
At the level of the index's main pillars, Jordan achieved 72% in service availability and development, and 65% in service usage and user satisfaction, while recording its highest result in the public outreach pillar at 82%, achieving a "very advanced" digital maturity level in that category.
The rise in the public outreach score indicates the advancement of efforts to raise awareness of digital government services, enhance communication and support channels, and empower users to access and benefit from services more easily.
Jordan's evaluation covered 99 government services belonging to 41 institutions, spanning a wide range of services provided to individuals and businesses out of 100 priority services adopted by the index to evaluate digital service maturity across Arab countries.
The ministry affirmed that this outcome represents an important milestone in the journey of modernizing government services and an incentive to continue building on this achievement toward a fully integrated digital ecosystem that offers simpler, more efficient, and higher-quality services, saves citizens time and effort, and contributes to boosting government operational efficiency.
