Incentives to be linked strictly to work performance, says CSB head

Civil servants working at a public institution. (Photo: Jordan News)
AMMAN — Head of the Grievances Department at the Civil Service Bureau (CSB) Mohammed Aqtaish said that civil servants appointed in 2020 and thereafter will be granted rewards and incentives based on their performance.اضافة اعلان

This, he told Jordan News, will help “achieve integrity and justice for government department employees, regardless of their work location and job titles”.

The rewards will be given to employees every four months, he said, after their performance is evaluated “using a form prepared by the bureau for this purpose”.

He also said that the new system “will address the imbalances and differences in rewards and incentives for state employees, and contribute to controlling the employees’ movement between ministries and departments in pursuit of incentives and rewards, which will enhance the job stability of employees”.

“This mechanism will enable departments to retain expertise and competencies over the long term, and increase the level of efficiency and productivity of government sectors by linking rewards and incentives to achievements and to individual and institutional performance,” he added.

Previously, the rewards and incentives were granted as a motivational tool in return for effort, behavior, distinguished work or performance of work during and outside official working hours, but Civil Service Law No. 9 of 2020, and within the provisions of Article 29/B, hinges granting rewards and incentives to performance only.

The new mechanism may promise fairness, but, according to insurance and social protection expert Musa Al-Subaihi, “what is said and legislated is one thing, and what is implemented on the ground is another”.

At the same time, he said, “the incentives are granted to everyone, with a difference in their value according to the job level, and they vary from one government department to another, and this certainly leads to great pressure on the institutions and departments that grant greater incentives, as many will seek to be assigned to them in order to obtain better incentives”.

Yet, leaving things as they are, “in the sense that everyone receives incentives, whether diligent, creative, or lazy, or delinquent, the motivational goal will never be achieved”, he said.

“It is necessary to work in a completely different way, looking at the social and moral behavior of the employee,” he said, “so that the employee feels he is valued if he is active, and diligent, and that goes along with the financial incentives granted on a very fair and transparent basis, with the evaluation based on very tight rules,” Subaihi said.

“In my opinion, the caps and minimums of material incentives must first be unified among the various state institutions,” he said adding that “granting incentives to all employees constituted a significant deviation from its purpose, and even led to a decline in performance, not an improvement.”

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