The World Bank has disbursed nearly $152 million under the “Human-Centered Digital Government” program in Jordan, representing more than 43% of the program’s total approved financing. The initiative aims to improve the delivery of citizen-centered public services, enhance government effectiveness, and strengthen transparency and accountability through digital transformation.
اضافة اعلان
According to the latest implementation status report, the total financing for the program — which became effective on June 27, 2024, and runs through June 30, 2028 — amounts to $350 million. This includes a $321 million World Bank loan, of which $139.6 million has been disbursed, in addition to $29 million from a trust fund, of which $12.55 million has been released.
The World Bank stated that overall progress toward achieving the program’s development objectives remains “satisfactory,” while implementation progress has been rated as “moderately satisfactory.”
The Bank confirmed that the program achieved tangible progress during the second half of last year, with further advancements expected in the first half of 2026.
According to the report, three out of five key development objective indicators have shown concrete progress. These include improved access to digital health services for patients, increased representation of women in leadership positions within the civil service, and enhanced e-participation.
Data indicate that the number of beneficiaries of digital health services rose from 108,000 in 2023 to 490,805 as of September 30, 2025, with continued progress toward the final 2028 target.
The share of women in leadership roles within the civil service increased from 16% to 20%, following the implementation of competitive recruitment and merit-based promotion systems. Jordan’s ranking in the United Nations E-Participation Index also improved from 0.55 to 0.68 compared to 2022.
The program recorded progress in four out of nine intermediate indicators. Notably, 2,012,625 individuals had adopted the digital ID as of June 30, 2025 — equivalent to 57% of the final target — including 717,834 women and 92,382 seniors aged 65 and above.
Progress also includes digital transformation in the health sector, with the electronic medical records (EMR) system installed in 66% of targeted Ministry of Health facilities. Additionally, merit-based recruitment in the civil service is approaching its final target ahead of schedule, alongside improvements in access to information and enhanced transparency. These results reflect achievements up to the end of 2025.
The program strengthens the electronic medical records platform, enabling users to access services such as appointment booking, viewing medical records, tracking active and pending medications, accessing vaccination records, laboratory test results, allergy information, vital signs, and requesting refills for chronic disease medications.
The project forms part of the Public Sector Modernization Roadmap and the Digital Transformation Strategy, and supports the objectives of the Economic Modernization Vision. It focuses on improving service delivery, enhancing government effectiveness, and increasing transparency and accountability, while expanding the adoption of digital ID and developing data-sharing mechanisms between government entities and the private sector.
The initiative also seeks to expand digital services, increase digital ID activation, and build trust in data exchange. It aims to improve government efficiency by professionalizing the civil service, establishing a National Health Information Center, and digitizing student assessment systems.
In the area of transparency and accountability, efforts include expanding electronic information availability, facilitating access to statistical data, and enhancing the use of health data. The program also includes a dedicated component to support Syrian refugees by facilitating their access to health and education services through digital identity systems.
(Al Mamlaka)
