ESC dialogue reviews ways to enhance gov't services

(File Photo: Jordan News)
AMMAN — Economic and Social Council (ESC) on Thursday held its third national dialogue launched to discuss Public Sector Modernization Plan in all the Kingdom's governorates, according to Jordan News Agency, Petra.اضافة اعلان

The event, which was attended by Minister of Digital Economy and Entrepreneurship Ahmed Hanandeh, discussed "government services" axis.

Addresing the session, Hanandeh highlighed the axis's importance in the plan's success to achieve its goals, which "directly affects gov't services provided to citizens."

The minister also discussed developments in e-services provided to citizens and the ministry's role in unifying services and electronic interconnection among all institutions concerned in this regard to facilitate citizens's transactions and boost service-related efficiency and quality.

The ministry, he said, seeks over the coming period, to develop digital services and is working, in cooperation with all ministries and government institutions to reach full digital services that cover all sectors, including health, education and transport.

E-services would facilitate citizens's transactions and enable them to obtain the necessary documents by accessing a unified window for interconnected user-friendly government services, which are part of Public Sector Modernization Plan's goals, he pointed out.

Hanandeh touched on private sector's role in promoting digital services and launching "flexible" work mechanisms.

Regarding electronic payment, Hanandeh said the ministry is working to find e-payment channels for small amounts, which can be via cell phones.

Meanwhile, attendees said citizens did not feel "qualitative" progress in services, especially since in-person attendance is required to the service site, calling on facilitating procedures and ditching bureaucracy that still dominates the scene.

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