IT experts have confirmed that the government application “Sanad” has simplified citizens’ access to public services by unifying login across various institutions with a single digital ID and account.
اضافة اعلان
Speaking to the Jordan News Agency (Petra), experts noted that the app has become the official and sole gateway for electronic government services in Jordan, saving significant time and effort for both government employees and citizens.
Minister of Digital Economy and Entrepreneurship, Eng. Sami Samirat, stated that the application records 3–5 million digital transactions monthly and serves around half a million users weekly. By mid-2025, approximately 1.8 million citizens had activated their digital IDs through Sanad, with more than 500 government services accessible via the app across multiple institutions. The app has been downloaded over 3.5 million times.
Samirat highlighted that 80% of government services have been digitized cumulatively (1920 out of about 2400 targeted services). He emphasized that Sanad streamlines access to government services through a unified digital identity, eliminating the need for multiple usernames and passwords.
The app provides a single digital gateway for users to access personal records and government documents, including national ID, family book, driver’s license, vehicle registration, birth certificates, and educational certificates, as well as e-payment and billing services—accessible anytime and anywhere without visiting offices in person. This integration has significantly reduced time, effort, and costs for citizens, helped decongest government offices, and linked citizens to a growing digital platform, in line with the Economic Modernization Vision and the public sector modernization plan aiming to digitize all government services by the end of 2026.
IT consultant Eng. Abdulhamid Al-Rahmanah noted that five years after Sanad’s launch, it has become the official and sole portal for electronic government services in Jordan, offering over 500 digital services across nearly 30 government entities. It allows users to create a unified digital identity and securely access their personal documents. He described the project as a major national achievement credited to the Ministry of Digital Economy and Entrepreneurship, which laid the foundation for digital transformation in government services.
Al-Rahmanah suggested areas for improvement, including simplifying the app interface, focusing on core services most used by citizens, and enabling single sign-on for seamless navigation between government entities. He also recommended implementing real-time automated data updates to ensure accuracy and enhancing data security through advanced encryption technologies.
He emphasized the importance of fully digitizing services and linking them across ministries and institutions to create integrated electronic transactions without in-person visits or paperwork. The ultimate goal, he noted, is to provide services that save citizens time, effort, and money while fostering trust in the digital government system.
Dr. Diana Al-Tahrawi, Head of Scientific Laboratories at the Faculty of Artificial Intelligence at Al-Balqa Applied University, highlighted that Sanad has clearly facilitated access to government services by consolidating them within a unified digital platform, saving citizens time and supporting the digital government agenda. She noted that AI technologies could further enhance the app by providing interactive smart assistants, personalized services through data analysis, and advanced identity verification, improving efficiency and reliability.
Dr. Tahrawi also pointed to challenges, including limited digital literacy among some user groups, information security and privacy concerns, uneven technical infrastructure across regions, and the ongoing need to enhance integration and coordination between government entities to ensure smooth and continuous service delivery.
Tarik Al-Safarini, General Manager of Al-Ruwad Information Systems, stated that Sanad has significantly reduced the time and effort required to complete transactions for both government staff and citizens. He added that incorporating AI could allow services to be processed with minimal human intervention and errors, and enable automatic service development by the software. He also emphasized the need to update regulatory frameworks to facilitate AI-enabled digital transformation.
Petra
