Yarmouk Water Company confirmed that it regularly and periodically relies on actual water meter readings and does not resort to estimated readings except in limited, exceptional cases dictated by field conditions that prevent the meter reader from accessing the meter. The company emphasized its keenness to issue accurate bills that reflect subscribers' actual consumption.
اضافة اعلان
The media spokesperson for Yarmouk Water Company, Moataz Obaidat, stated that the company implements periodic reading programs covering various areas of its operations in the northern governorates. This is conducted through specialized teams that visit subscribers in the field and record meter readings directly, ensuring that consumed water quantities are calculated accurately and transparently.
Obaidat explained that the company does not adopt the estimated reading system as a standard procedure; rather, it seeks to obtain an actual reading for each meter during every billing cycle. He stressed that this mechanism contributes to protecting subscribers' rights and ensures they are not charged for any unconsumed quantities.
He added that reading teams occasionally face limited situations where accessing the meter is impossible, either due to the house being locked during the reader's visit, or because the meter box is located inside a locked fence or in an inaccessible location, preventing the actual reading from being recorded at that time.
He pointed out that the company has established clear procedures for handling such cases. The meter reader documents their presence at the site and their attempt to read the meter, then leaves a notice or a special sticker in a prominent place indicating the reason for not completing the reading, whether due to a locked house or an inaccessible meter box.
Obaidat noted that the sticker includes a dedicated WhatsApp service number, allowing subscribers to communicate directly with the company and send a clear photo of the meter. This helps adopt the actual reading and update consumption data without waiting for another visit from the reading teams.
He emphasized that this service aims to facilitate procedures for citizens and enhance the partnership between them and the company, explaining that sending a photo of the meter helps accelerate the verification of the correct reading and the issuance of an accurate bill reflecting actual water consumption.
Furthermore, he highlighted that the company attaches great importance to transparency, as documented photos are kept to prove the reader's presence at the site and their attempt to access the meter, ensuring the integrity of the procedures and safeguarding the rights of all parties—both the subscriber and the company.
He explained that these documents form a field record proving the execution of the scheduled tours by the reading teams, and they also assist in addressing any remarks or inquiries received from subscribers regarding meter readings or issued bills.
Obaidat indicated that the technological advancements introduced by the company into many of its services have contributed to improving the quality of service provided to citizens, facilitating communication with them, and reducing the time required to complete various transactions, including processing incomplete readings or updating consumption data.
He stressed that the company is continuously working on developing its subscriber services system and improving the efficiency of reading and collection operations, in line with its plans aimed at raising citizen satisfaction and enhancing mutual trust between the company and subscribers.
He added that citizens' cooperation with the reading teams is a fundamental factor in the success of these efforts, calling on subscribers to ensure easy access to meters during periodic reading dates, or to proactively send meter photos through the channels provided by the company if access is unavailable.
He noted that enabling the reader to access the meter bypasses many procedures and ensures the actual reading is recorded directly, which positively reflects on the accuracy of bills and the speed of completing related tasks.
He concluded by stating that the company handles any remarks or complaints regarding readings or bills through approved official channels, where data is verified, field readings are reviewed, and necessary actions are taken when required, ensuring fairness and transparency in dealing with subscribers.
