Amman – Minister of Health Dr. Ibrahim Al-Badour confirmed that the Ministry has launched the “Patient Satisfaction” service to measure the satisfaction of service recipients at the internal medicine clinics of Al-Bashir Hospital Administration. This practical step aims to enhance the quality of healthcare services and strengthen communication channels with citizens.
اضافة اعلان
Al-Badour explained that this initiative reflects the government’s commitment to listening to citizens’ opinions and feedback, considering them active partners in improving the health sector. The internal medicine clinics at Al-Bashir were chosen due to their high daily patient turnout and the diversity of cases, making them an ideal environment to evaluate the healthcare experience comprehensively.
He noted that the plan covers all stages of service delivery—from medical records, nursing and medical staff, to accounting and support services—with the goal of identifying strengths and areas for improvement, and developing practical, implementable plans to increase patient satisfaction.
The Minister emphasized that this initiative aligns with the National Strategy for Quality and Patient Safety, which stresses the importance of involving citizens in evaluating and developing healthcare services. He called on patients to actively participate in the evaluation and provide their opinions and feedback objectively, contributing to the advancement of the health sector and raising the quality of care provided.
Al-Badour added that this step represents a move toward an institutional approach for continuous evaluation and improvement, embodying the government’s vision for public service development, particularly in the health sector, to meet citizens’ expectations and ensure they receive the care they deserve.
He affirmed that activating communication tools with citizens aligns with the government’s approach under Prime Minister Dr. Jafar Hasasneh, who places citizens at the heart of government policies and plans and prioritizes enhancing participation and transparency in service delivery.
