AMMAN — In response to
recent media reports on technical issues and staff shortages, the director of
the Al-Hussein Al-Salt New Hospital spoke to
Jordan News to address the
public’s concerns.
اضافة اعلان
“There is no disruption
to the Hakeem program, and what happened on Thursday and Friday is an
hour-and-a-half delay in the program,” Director Ali Al-Abdallat said.
Hakeem is an electronic
program used across the public
healthcare sector in Jordan.
It allows
physicians, pharmacists, and other clinicians to electronically access
patients’ medical records. Abdallat stressed that the system connects all the
healthcare centers that use Hakeem.
Salt hospital does
currently suffer from a shortage of medical staff, the director said, but the
shortage is one that has affected the entire country.
He added that the
Ministry of Health and the Civil Service Bureau will be appointing more staff.
Addressing the Hakeem
program slowdown on Thursday and Friday, the director explained that this was
“due to the tremendous pressure on the hospital’s (system), as it receives
patients from the entire central region.
” Salt hospital also receives patients
from across the Kingdom that are referred to receive “rare surgeries”, he
added.
Abdallat explained that
between 800 and 1,000 patients visit the hospital every day, and that most of
them come at the beginning of the day instead of waiting for the appointment
time given to them by the application.
This can sometimes cause issues, he
contended.
CEO of the Computing
Health Company Firas Kamal told Jordan News that “the Hakeem program may
experience a mild slowdown because of an increased number of users.”
He added
that the government’s fiber-optic network will speed up the process and make
the system more resilient to slowdowns, but that currently, the hospital relies
on its own internet service provider.
Kamal stressed that, in
addition to the increased number of patients, the hospital also operates
supplementary field hospitals as a result of the COVID-19 pandemic, which has
further stretched the staff thin.
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