Government services are no longer difficult to access, draining your time and effort and fraying your nerves amid suffocating traffic congestion. The matter has become easier than we ever imagined, and the coming days, months, and years carry astonishing surprises for people with the developments occurring in artificial intelligence models.
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You're sitting in your living room, open the "Saned" application on your phone, and with a few taps on the screen, you complete your transaction and obtain the service within minutes. Every day "Saned" witnesses an increase in the number of services provided.
But if you're not comfortable with digital technology, you can immediately go to one of the fast government service centers, which have become widespread across all governorates, reaching 16 centers so far, and are likely to increase as the government intends to open more of them.
According to statements by the director of the Directorate of Government Service Centers at the Ministry of Digital Economy and Entrepreneurship, Dima Al-Nahr how we laughed at this ministry's name when it was established the number of visitors to service centers exceeded 3 million visitors, and the number of completed transactions surpassed 7 million.
The centers comprise approximately 36 government and service institutions providing around 200 services. Work continues to add new services.
The overall satisfaction rate with the services provided and their speed is no less than 97%. Every friend who happened to visit these centers has praised the quality of their services, and more importantly, their speed.
The best civil service employees work in these centers. The irony is that a transaction that once required you to obtain signatures from a tribe of employees and move between multiple floors of a government office numerous times can now be completed through a single window and a single employee, in record time not exceeding a few minutes for most services.
Visiting a government office is no longer an option for millions of citizens, as is evident from the statistics, given the availability of a digital option through the Saned application or visiting a fast service center just entering it brings joy to the soul.
Here the question becomes justified: If it's possible to provide government services to citizens through modern digital means with the minimum possible number of employees, why waste time and money on exhausting administrative modernization programs to train tens of thousands of employees, when a smartphone application can replace them?
This is not a call for laying off civil service employees, as technological advancement has also taken over the tasks of private sector employees, such as banks for example, where you can now complete all your transactions with your bank electronically; open an account, close it, transfer money to whom you wish, obtain a loan and repay it, without needing to go to the bank.
But public service is our subject. The coming technological advancement will occupy the majority of office positions, and governments in all countries worldwide will face a crisis of surplus employees in the future. Instead of wasting time on administrative development programs based on outdated assumptions, practical alternatives should be considered through which the capabilities of workers can be redirected to other productive sectors, those not occupied by electronic applications and artificial intelligence.
It requires thinking outside the box and innovative approaches from the relevant ministries. And we're not here inciting against the Ministry of Digital Economy, but other ministries must realize that "digital economy" has taken over their jurisdictions and will soon leave them with no work.
