The Consumer Protection Directorate has ordered a corrective programme covering 188 JAC E10X and JAC E10X Sehol vehicles from the 2022 and 2023 model years, after more than 53 complaints that the cars stop suddenly while being driven.
اضافة اعلان
Rula Malkawi, director of the Consumer Protection Directorate at the Ministry of Industry, Trade and Supply, said the plan was drawn up with the Jordan Standards and Metrology Organization and other authorities.
The action falls under Consumer Protection Law No. 7 of 2017 and related legislation, according to Malkawi, and is intended to ensure vehicles in the local market meet safety requirements.
What the inspection found
A joint committee working with the Standards and Metrology Organization carried out field and technical examinations using the manufacturer's own testing equipment.Those tests produced strong technical indicators of a recurring manufacturing defect connected to the main battery or its Battery Management System.
The corrective plan
Based on the final technical report, the directorate set out an implementation plan and a matrix of corrective measures.
Sale and distribution of vehicles currently in stock is halted, with warning stickers affixed and new buyers informed of precautionary measures. The manufacturer and its agent must run a technical inspection programme covering all 188 vehicles of this model registered with the Drivers and Vehicles Licensing Department, addressing the root cause within a maximum of three months, and submitting periodic progress reports to the Ministry and the Standards and Metrology Organization.
The agent and manufacturer are also required to give consumers written undertakings and guarantees that repairs will be carried out free of charge, with no cost falling on vehicle owners.Malkawi said the technical report will be sent to China's State Administration for Market Regulation to establish what action that body has taken on the matter.
The directorate will check the effectiveness of the repairs through random monthly inspections once the measures are in place, according to Malkawi, and will take legal action against any party that breaches the instructions or delays procedures designed to protect public safety.
Industry and consumer bodies respond
Mohammad Al-Zarou, representative of the Jordanian Association of Car Dealers and Distributors, commended the directorate's handling of the case and affirmed that authorised dealers in the Kingdom stand behind the vehicles they sell within the terms of manufacturer warranties.
Buyers should verify that a new vehicle carries a genuine manufacturer warranty issued through a dealer registered with the Ministry of Industry, Trade and Supply, Al-Zarou advised, and should be told the warranty's terms, duration, mileage limits and anything else affecting continuity of cover. He recommended avoiding vehicles imported from foreign markets without such coverage, on the grounds that owners are then exposed if defects emerge and may struggle to obtain after-sales service, parts and maintenance.
Maher Al-Hajjat, media spokesperson for the National Consumer Protection Association, welcomed the requirement that all vehicles entering the Kingdom meet American or European standards, describing it as a way to keep unusable or defective vehicles out of the market.
Al-Hajjat pressed for continued oversight of compliance with sales contracts and warranties, given what buyers pay for a car, and for rules covering the situation where spare parts are unavailable or a dealer fails to meet its obligations. He raised the possibility of financial guarantees or insurance to cover losses to vehicles and owners when a dealer cannot deliver on its commitments.
Both Al-Zarou and Al-Hajjat advised buyers to weigh a dealership's after-sales service, parts availability and maintenance capacity alongside price and specifications.
Source: Al-Ghad. Reporting by Tariq Al-Da'aja.
