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July 2 2022 2:57 PM ˚
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Gov’t-funded Zain call center brings employment to all-women staff

Zain 1
(Photos: Handouts from Zain)
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AMMAN — In September 2020, the Ministry of Planning funded the construction of a Zain call center to support women’s employment and empowerment in Maan Governorate, in cooperation with the Ministry of Labor and the Vocational Training Corporation, the latter of which provided the plot of land for the project.اضافة اعلان

Rua Al-Kateb, one of the call center’s twelve all-women employees, told Jordan News that “this project enabled us, women in Maan, to work without having to worry about the long distances we would have to travel to find a suitable job opportunity.”

Women in the area struggle to find employment, she said, adding that “we are now trainees and workers.”

As part of their training, the call center employees received an English language course from the Ministry of Labor.

“Being only women in the workplace makes the place different. We are all friends,” Kateb concluded.

The Planning Ministry project to fund Zain customer service call centers — not just in Maan but in other governorates including Balqa, Jerash, and Ajloun — comes as part of Royal directives to people’s improve the standard of living by implementing income-generating projects.

This public-private partnership aims to reduce unemployment and poverty among governorate youth.

Fahad Aljasem, CEO of the company, said the project would provide 52 job opportunities to young women across the country, and added that he hoped to expand to all the governorates.

He concluded by voicing his appreciation for the productive partnership between the government and Zain.

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