A recent World Bank report revealed that the Jordanian government is making steady progress in implementing its “Citizen-Centric Digital Government” program. During the first six months of implementation, the program demonstrated notable progress, reaching 17% of its overall development target.
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Officially launched on March 26, 2024, and set to continue until June 30, 2028, the program aims to create a transformative shift in public service delivery and government performance. It focuses on adopting digital identity, expanding digital health and education services, improving public data management, and implementing human-centered digital governance standards.
The report highlighted several early achievements. One notable milestone was the rollout of the Electronic Medical Record (EMR) system in 55% of health facilities across the country, a significant rise from the initial baseline of 37%, reflecting major progress in the digital transformation of the healthcare sector. In the area of civil service reform, 69% of government appointments are now made through competitive processes—up from zero at the program’s outset—marking a key step toward enhancing transparency and efficiency in public employment.
The report also noted a doubling in the number of patients actively using the “Sehhaty” digital health platform. In addition, improvements are expected in Jordan’s ranking on the Right to Access Information Index, along with anticipated gains in the Open Data Index. The program continues to make advances in areas such as e-participation, the adoption of digital IDs, and strengthening the mechanisms for sharing data between government institutions.
The program is funded through two main components: a $321 million loan from the World Bank and a $29 million grant from a trust fund. By the end of July, total disbursements reached $119 million, representing 34% of the total financing. Approximately $231 million remains available for the next three years, providing momentum for further implementation.
By 2028, the program aims to enable at least 3 million citizens to access digital services in both the public and private sectors through a secure and human-centered digital infrastructure. These services are designed to include women, elderly citizens over the age of 65, and refugees. The program also targets users accessing services remotely or through physical government service centers. Digital transformation in the fields of health and education remains a top priority, with plans to digitize the national Tawjihi exam and enhance the electronic medical records system.
The program expects that by its conclusion, 3.5 million individuals will have adopted the digital identity, including 1.75 million women and 200,000 elderly individuals. In the education sector, the initiative includes the creation of digital assessment centers and the training of 5,000 teachers, as well as the integration of refugee students into the digitized Tawjihi exams. In the healthcare sector, the government aims to fully implement the electronic medical record system in all facilities, establish a national system for health data quality assurance, and promote the use of data in clinical decision-making.
The World Bank emphasized that the progress achieved so far reflects a strong commitment from the Jordanian government and its international partners to building a more efficient, inclusive, and transparent digital public administration. The program is designed to meet the needs of all citizens and align with the demands of the digital age. The implementation pace is expected to accelerate throughout the remainder of 2025, paving the way for broader accomplishments in the second half of the program’s timeline. Ultimately, the initiative seeks to strengthen government performance, improve the quality of public services, and elevate levels of transparency and accountability—particularly for the most vulnerable groups in society, including women, the elderly, and refugees.
