AMMAN — Email
replies that show up a week later. Video chats full of “oops sorry no you go”
and “can you hear me?!” ambiguous text-messages. Weird punctuation you can’t
make heads or tails of. Is it any wonder communication takes us so much time
and effort to figure out? How did we lose our innate capacity to understand
each other?
اضافة اعلان
Humans rely on body language to connect and
build trust, but with most of our communication happening from behind a screen,
traditional body language signals are no longer visible — or are they?
In “Digital Body Language,”
Erica Dhawan, a go-to thought leader on collaboration and a passionate
communication junkie, combines cutting edge research with engaging storytelling
to decode the new signals and cues that have replaced traditional body language
across genders, generations, and culture. In real life, we lean in, uncross our
arms, smile, and nod, and make eye contact to show we listen and care.
Online, reading carefully is the new
listening. Writing clearly is the new empathy. And a phone or video call is
worth a thousand emails.
“Digital Body Language” will turn your daily misunderstandings into a set of
collectively understood laws that foster connection, no matter the distance.
Dhawan investigates a wide array of exchanges ― from large conferences and
video meetings to daily emails, texts, IMs, and conference calls ― and offers
insights and solutions to build trust and clarity to anyone in our ever
changing world.
Erica Dhawan is a globally recognized
leadership expert and keynote speaker helping organizations and leaders
innovate faster and further. Erica has spoken, worldwide, to organizations and
enterprises that range from the World Economic Forum to US and global Fortune
500 companies, associations, sports teams, and government institutions.
“Non-verbal
cues are vital to understanding each other. Now that so much communication
happens online — and with the massive shift to distance learning and remote
workplaces — we need Erica Dhawan’s book more than ever,” said Sheryl Sandberg,
COO of Facebook. “Erica shares tips and strategies for communicating
effectively on chats, emails, and video calls, so everyone can successfully share
and connect in the digital age.’
Named as one of the top management
professionals around the world by Global Gurus, she is the founder and CEO of Contential
— a company that has helped leaders and teams leverage 21st century
collaboration skills globally. Her writing has appeared in dozens of
publications, including Fast Company and Harvard Business Review. She has an
MPA from Harvard Kennedy School, MBA from MIT Sloan, and BS from the Wharton
School.
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