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Digital Body Language by Erica Dhawan

How to build trust and connection, no matter the distance

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AMMAN — Email replies that show up a week later. Video chats full of “oops sorry no you go” and “can you hear me?!” ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?اضافة اعلان

Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible — or are they?

In “Digital Body Language,” Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, and nod, and make eye contact to show we listen and care.

Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.

“Digital Body Language” will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges ― from large conferences and video meetings to daily emails, texts, IMs, and conference calls ― and offers insights and solutions to build trust and clarity to anyone in our ever changing world.

Erica Dhawan is a globally recognized leadership expert and keynote speaker helping organizations and leaders innovate faster and further. Erica has spoken, worldwide, to organizations and enterprises that range from the World Economic Forum to US and global Fortune 500 companies, associations, sports teams, and government institutions.

“Non-verbal cues are vital to understanding each other. Now that so much communication happens online — and with the massive shift to distance learning and remote workplaces — we need Erica Dhawan’s book more than ever,” said Sheryl Sandberg, COO of Facebook. “Erica shares tips and strategies for communicating effectively on chats, emails, and video calls, so everyone can successfully share and connect in the digital age.’

Named as one of the top management professionals around the world by Global Gurus, she is the founder and CEO of Contential — a company that has helped leaders and teams leverage 21st century collaboration skills globally. Her writing has appeared in dozens of publications, including Fast Company and Harvard Business Review. She has an MPA from Harvard Kennedy School, MBA from MIT Sloan, and BS from the Wharton School.

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