TRC receives 19% more internet complaints in 1st half of year

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(Photo: Envato Elements)
AMMAN  — The Telecommunications Regulatory Commission said last week that in the first half of this year it received 3,215 complaints about internet services and provider companies, in a country where the number of network users is estimated to reach more than 10 million, Al-Ghad News reported.اضافة اعلان

According to published data, 503 more official complaints were received by the TRC about internet services during the first half of this year, 19 percent more than those received in the same period of last year, when the number reached 2,712.

Complaints about internet services constituted 78 percent of the total number of official complaints received by TRC about various services and telecommunications companies in the first six months of the current year.

The commission received a total of 4,103 user complaints from the beginning of 2022 until the end of June, and dealt with 3,782 complaints so far, a processing rate of 92 percent, it said.

TRC Board Chairman Bassam Fadel Sarhan stressed the important role played by the commission in protecting user information and helping postal services, and affirmed the commission’s keenness to establish operating companies that provide quality services at acceptable prices to its beneficiaries.

Sarhan stressed that work is under way to address complaints that require field visits by technical teams, and to secure coordination with the companies concerned in with these issues.

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