Minister of State for Public Sector Development, Dr. Khair Abu Sa'ilik, noted joint endeavors to develop Jordan's public administration and redefine its role and mission aim to place citizens the nexus of public policies and services.
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The minister added that this policy makes government institutions "responsive" to citizens' needs and respects their aspirations, noting the government is continuing its modernization path with "greater resolve."
The minister's remarks came during his inauguration of the national conference, themed: "Towards a Strategic Partnership with Civil Society in Developing Public Administration in Jordan (2026-2029)".
This event is part of the project: "Integrity: European Union Support for Social Accountability and Empowering Civil Society to Achieve Good Governance."
The project is funded by the European Union and the Spanish Agency for International Development Cooperation (AECID), and implemented by the Hayat Center - RASED for Civil Society Development and the Rasheed Transparency International - Jordan.
Talking at the opening session, Abu Sa'ilik added that the concept of public service "has radically changed amid accelerating global transformations and the growing demands of citizens."
Government, he noted, is measured by its capability to achieve an integrated system of smart and flexible services, based on justice and efficiency, which is directly felt by citizens.
The minister stated the Kingdom's public sector modernization roadmap was launched as a comprehensive national project, led by His Majesty King Abdullah II, with a strategic vision that integrates with political and economic modernization paths and is currently implemented in full partnership among all state institutions.
The minister indicated that this roadmap serves as an operational framework that is now implemented through clear and tangible qualitative steps.
"Establishing a culture of public service is not merely an organizational endeavor or a training program, but rather a profound shift in the values and concepts that govern the relationship of public employees and their jobs, their roles, and their responsibilities to citizens and the state," he pointed out.
"This culture is not achieved through slogans, but rather through an integrated institutional process that begins with qualifying administrative workers, developing their functional and leadership skills and instilling ethical and professional values," he said.
The minister called for promoting this culture in the workplace as an integral part of the state's human resources management policies.
On its significance, he stated this culture is represents the cornerstone of every serious administrative reform aimed at reshaping the relationship with citizens on new foundations of trust and competence, achieving a tangible and real impact on people's lives.
The minister noted the government is continuing its modernization process with "greater resolve," without geopolitical events constituting any obstacle to progress.
In turn, Spanish Ambassador, Miguel de Lucas, highlighted the importance of empowering civil society institutions and their role in achieving goals and overcoming public sector challenges.
Meanwhile, the European Union Ambassador to Jordan, Pierre-Christophe Chatzisavas, commended the progress made in Jordan's administrative modernization, noting the importance of civil society engagement in demonstrating achievements.
During the conference's sessions, a number of officials, economists, public sector modernization program directors, and civil society organizations engaged in the dialogues.
