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Customer complaints stand at 4,103 during H1 2022-TRC

TRC
(File photo: Jordan News)
AMMAN — The Telecommunications Regulatory Commission (TRC) received 4,103 complaints during the first six months of 2022, according to the Jordan News Agency, Petra.اضافة اعلان

3,752 complaints were addressed and solved, constituting 92% of the total grievances number, compared to last year and for the same period, which amounted to 3,826, the TRC added.

Complaints included 3,215 relating to Internet services, 770 on mobile phone services, 83 for landline subscriptions, 32 for post services, and 3 for "qualitative approvals," the TRC noted.

Work is underway to address complaints, as some solutions require technical teams' visits to field sites to conduct the necessary technical examinations for coverage complaints and complete coordination procedures with the companies concerned in this regard, TRC said.

TRC Chairman, Bassam Sarhan, stressed the importance of the commission's role in protecting beneficiaries' interests in regard to telecom, information technology, and postal services and its keenness to ensure that operating companies provide "high" level services at affordable prices.

TRC is constantly implementing and launching various awareness campaigns that address serves beneficiaries' interests on various media outlets and the commission's social media platforms.

In addition, he said that the TRC outlines necessary awareness plans in accordance with developments in the telecom sector, which is characterized by dynamic and rapid changes.


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