Finding ‘a good way forward’ for Jordan’s refugees

An interview with UNHCR Representative to Jordan Dominik Bartsch

Zaatari UNHCR tent
(File photo: Jordan News)
Dominik Bartsch has been the UNHCR Representative to the Hashemite Kingdom of Jordan since 2020. From 2005–2006 he served as a humanitarian affairs officer at UN Peacekeeping in Geneva. From 2006–2008 he served in the UN Office of Peacebuilding Support, and was subsequently deployed to the Executive Office of the Secretary-General. Earlier assignments with the UN include operations in Afghanistan, Kenya, Zambia, and Trinidad and Tobago. From 2008–2015 he held various positions at UNHCR, from operations manager in Sudan to deputy humanitarian coordinator in Iraq. Then, from 2017–2019, he served as UNHCR representative to Germany.اضافة اعلان

This interview has been edited for length and clarity.

H.D. Wright: What first drew you to the life of a humanitarian?

Dominik Bartsch: I’m an accidental humanitarian. I was originally trained to be a development economist. My very first exposure with development agencies was dealing with foreign investment — intellectually fulfilling, but I couldn’t attribute my work to any direct change in the lives of people. I was naturally drawn to working in a field that would allow me to trace the impact I was making. After my very first job, I came to UNHCR, and since then I always had the sense of knowing that I serve people. Coming home in the evening, I would know exactly what I have contributed to. I know I have supported the betterment of a group of people who are among the most destitute refugees.
“In any society, the readiness to admit refugees is greatest when it concerns the neighbors for the simple reason that they are known.”
HDW: If I’m not mistaken, you are of German origin. In 1992, roughly around the time you began working in the humanitarian sector, xenophobic riots took place in the Lichtenhagen district of Rostock, Germany, marking the worst mob attacks against migrants in post-war Germany. And throughout the 90s, hate crimes rose from roughly 800 in 1991 to nearly 1,500 in 1992, continuing to rise throughout the decade. As you entered your career caring for refugees, how did you reckon with the rise of anti-refugee sentiment?

DB: What we witness in several countries across the West is basically a mindset that is not defined per-say as xenophobic or anti-foreigner or anti-refugee, but is premised on harkening back to traditional values. The fact that many of those movements coincide with national issues around the admission of refugees is more of a trigger. Rapid globalization has left many people deeply disillusioned and unsure of where they fit in. They have relied on set values, and all of a sudden are exposed to many different movements within society that are thoroughly destabilizing. The psychological explanation is perhaps some form of discombobulation — not being sure of who you are. In searching to affirm identity, some people fall back on simple explanations and radical ideas.

The debate has divided society into one group who wants to help, and another who objects to that very notion. Sometimes there are very strong ideological views, but with time, they are watered down. The situation evolves.

In 2015, close to a million Syrians arrived in Germany. Of course, there were massive challenges in the beginning. They didn’t speak any German. There was no real master plan on how to absorb them into the workforce. Today, seven years later, more than 80 percent of those Syrian arrivals are working. They have learned German. They have entered the labor market. They have integrated into German society — joining the local football club, having a barbeque with the neighbors — those typical German pastimes. That normalcy completely takes the pressure out of the populist agenda.
“Speaking for UNHCR, we are not just providing assistance to refugees—we are trying to solve the refugee crisis, and the most important solution is an eventual return to the country of origin.”
HDW: I’d like to hear your response to a quote, if you would be so kind as to oblige. Björn Höcke, head of the Alternative for Germany (AfD) political party, said: “Let’s not forget, the Syrian who comes to us has still his Syria. The Afghan who comes to us has still his Afghanistan. But if we lose our Germany, then we have no more home!”

DB: This is standard fare in populist propaganda. It is the fear of being subjugated by another culture, of losing your identity. It is easy for politicians to play on that fear, to magnify it. If you are sober-minded in your historical analysis, you will find many examples of both forced and voluntary migration that have provided many more benefits than challenges to one’s identity. When a group of Parsi refugees arrived in India, the king in Gujarat did not want to let them stay. To make the point, the king filled a glass with milk, and said “The glass if full. There is no space left for you.” The leader of the Parsis then poured a few spoons of sugar into the glass of milk, stirred it slowly, and said, “This is how we will be.”

What is very interesting is how societies respond to refugees from neighboring countries as opposed to those arriving from further afield. They have seen people from this country. They are culturally close to us. In any society, the readiness to admit refugees is greatest when it concerns the neighbors for the simple reason that they are known. The refugee convention is premised on a global definition of who should be considered a refugee, regardless of where they may come from.
“Every refugee in Jordan knows about resettlement. The reality is that very few depart for other countries. We would like to change that, but it is dependent on countries making spaces available”
HDW: In an interview with the Dag Hammarskjöld Foundation, you discussed choosing to rely on existing community structures in Dadaab refugee camp, Kenya, when the UNHCR could not operate due to security concerns. Intrinsic in that choice is the notion that refugees have much to offer, not only to their own communities, but also to the societies into which they are welcomed. How do you think UN funds can ensure the full diversity of local communities — young people, women and girls, local leaders, and existing local NGOs — are consulted and empowered to co-create humanitarian programs?

DB: When you’re talking about jobs for refugees, there is clearly an appreciation that refugees should not receive better treatment than nationals. When it comes to unemployment, the government’s concern is citizens. At the same time, you have an incredible skill set in the refugee community. You have highly educated refugees who can make contributions in areas in which there is no competition from nationals.

To come back to the example of Dadaab, we have similar examples of success in Jordan. Two days ago, I was in Azraq refugee camp, where, with the help of big donors, a massive solar plant had been set up. Today, that entire facility is run by a refugee. He already had experience and skills, but he was trained in the requirements for that particular plant, and now he has a professional contract. Especially in the camps, that is the future. We need to look harder to utilize expertise in the refugee community. 

HDW: Arab nations are woefully ill-equipped to holistically support refugees. In Zaatari, the caravans, which have a life span of six to eight years, are falling into disrepair, with broken windows and warped walls. Outside the camp, the situation is bleak: unemployment in Jordan is at 25 percent with youth unemployment at a record 48 percent. Given these startling statistics, and the stress overwhelmingly placed on Arab governments, how do you think Western governments, specifically the US, can support Arab host nations?

DB: The US is the biggest donor to Jordan by far. It is not for me to suggest how that incredibly strong relationship could be strengthened further. Speaking for UNHCR, we are not just providing assistance to refugees — we are trying to solve the refugee crisis, and the most important solution is an eventual return to the country of origin. Right now, refugees do not feel safe going back to their home countries.
“We join hands with the government of Jordan to advocate for continued support. I am confident that we will find a good way forward that will help refugees and provide continued support to Jordan.”
Economic integration is the second option, so that refugees have access to economic opportunities, can therefore support themselves, and contribute economically to the host government. There are already some refugees who are working and paying taxes. They are supporting Jordanian society. How much better than that can it get?

Resettlement is the third option. Some states grant a quota to accept referrals from the UNHCR for individuals with specific challenges who would then be considered for admission to that third country. Sometimes medical treatment is not available, or security challenges, or some other issue undermines the ability of the refugee to enjoy the protection of the host government. Because it is completely dependent on the ability of receiving countries to make such places available, resettlement only provides for 1 percent of the actual needs. Every refugee in Jordan knows about resettlement. The reality is that very few depart for other countries. We would like to change that, but it is dependent on countries making spaces available.

Jordan has been magnanimous in its welcome of Syrian refugees. It has made significant policy concessions, accepting refugees into the labor market, into education, into health services. This was unique by global standards. We must not take Jordan for granted. Jordan took a very courageous step when the crisis started. It did so operating from the understanding that there would be continued support from the international community to help it carry that burden. Because of global developments such as Ukraine, there is a palpable concern that support may be slowly dwindling. We join hands with the government of Jordan to advocate for continued support. I am confident that we will find a good way forward that will help refugees and provide continued support to Jordan.


H.D. Wright is the Youth Representative at Education Cannot Wait, the United Nations fund for education in emergencies. As the first young person democratically elected to the governing body of a global humanitarian fund, he represents more than 80 youth-led NGOs on the Executive Committee and High-Level Steering Group of the fund chaired by UN Special Envoy for Education Gordon Brown. On International Youth Day, he launched the Youth Democracy Movement.


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