Jordan's Ministry of Interior Achieves 93% Digital Adoption in Key Transformation Benchmark

The Ministry of Interior (MOI) has demonstrated significant progress in its digital transformation initiative between January 1, 2026, and September 17, 2026, resulting in a decisive shift toward online governance. During this period, an impressive 92.92% of all service requests were processed electronically rather than manually, supported by a portal offering 52 distinct digital services. The platform handled a total of 467,097 electronic applications comprising 396,772 requests from individuals and 70,325 from institutions while successfully issuing 412,429 e-visas through the automated system.اضافة اعلان

This expanded digital infrastructure has substantially enhanced service accessibility and user engagement across Jordan. Over the course of the reporting timeframe, 142,705 new official user accounts were registered on the portal, contributing to a total reach of 673,078 beneficiaries who directly utilized the Ministry’s online offerings. Overall, these metrics highlight high public and organizational adoption, reflecting the Ministry's successful transition toward a streamlined, efficient, and fully digitized service ecosystem.