The Ministry of Health launched the “Whats-Thru” service on Saturday to facilitate the collection of chronic disease medications at four comprehensive health centers in Amman, aiming to make it easier and faster for patients to receive their medicines and reduce waiting times.
اضافة اعلان
The service allows patients to collect their medications from a dedicated counter after they have been prepared in advance, eliminating the need to wait inside the health center or visit the pharmacy.
Patients can use the service by scanning the QR code assigned to their health center and published on the center’s Facebook page. The code directs them to the center’s WhatsApp account and the “Whats-Thru” service, where patients can send clear photos of the required documents, including the medical prescription, health insurance card or exemption, the center’s white card or referral, and medical reports for treatments that require copies to be provided to the pharmacy.
After the request is submitted, the pharmacy team reviews it and prepares the medication through the system within 48–72 hours. The patient then receives a WhatsApp message once the medication is ready, confirming its availability and specifying a collection time.
At the scheduled time, the patient goes to the dedicated “Whats-Thru” counter at the health center, completes the payment procedures and collects the medication from the same counter without having to wait inside the center.
The current phase covers four comprehensive health centers: Sweileh Comprehensive Health Center, Khreibat Al-Souq Comprehensive Health Center, Wadi Al-Seer Comprehensive Health Center and Sahab Comprehensive Health Center.
The ministry explained that the service was developed from creative ideas and improvement initiatives proposed by its healthcare staff. It was initially introduced at Sweileh Comprehensive Health Center at the initiative of the center’s director before being further developed and expanded to include several other health centers.
The ministry reaffirmed its support for creative ideas and initiatives put forward by its staff and encouraged them to develop solutions that contribute to improving services, facilitating patients’ access to care, and building on successful experiences and expanding their implementation.
The ministry said the service helps simplify the collection of chronic disease medications and streamline procedures for dispensing regular treatments, saving time and effort while reducing overcrowding inside health centers.
It added that the service will be evaluated based on feedback from patients and healthcare staff, with the aim of improving its procedures before expanding it to other health centers in Amman and eventually to health centers across the Kingdom’s governorates.
