Citizen satisfaction with the ease of procedures and their overall experience at government service centers reached 95.5%, according to the results of a comprehensive survey conducted by the Ministry of Digital Economy and Entrepreneurship during the first quarter of this year to measure performance indicators and the quality of public services.
اضافة اعلان
In a statement issued Thursday, Secretary General of the Ministry, Samira Al-Zoubi, said these results clearly indicate a significant improvement in the performance of government service centers and reflect an enhanced citizen experience and ease of procedures. She emphasized that the ministry places citizens at the heart of the development process and continues its efforts to provide efficient and seamless services in an integrated and accessible service environment that meets citizens' needs and expectations.
Al-Zoubi added that other performance indicators also showed high levels: overall satisfaction with service quality reached 91.7%, while the Net Promoter Score (NPS) stood at 85.6%, reflecting increased public trust and willingness to recommend the services to others.
She noted that these positive results demonstrate the success of the ministry's collaborative approach with various government entities, aimed at strengthening public trust in government services. She also stressed that citizen feedback is a fundamental reference for continuously developing and improving service quality.
This announcement comes as part of the results of the Citizen Satisfaction Survey, which targeted visitors to government service centers across various governorates and included multiple indicators related to performance quality and user experience, in support of the ministry’s efforts to advance digital transformation and enhance the efficiency of public services.
