The number of transactions completed at Jordan’s integrated government service centers reached approximately 3.45 million by the end of June, according to official figures. The centers also received over 1.32 million visitors during the same period.
اضافة اعلان
Minister of Digital Economy and Entrepreneurship Eng. Sami Samirat emphasized the vital role of these service centers in facilitating citizen access to government services with efficiency and quality, describing them as a core pillar of improving the public service experience and ensuring transparency and fairness.
Samirat explained that these centers are part of the national vision to enhance user experience, unify service delivery points, and provide a fully integrated service environment in one location. He also noted ongoing efforts to expand these centers geographically to ensure broader coverage and promote digital equity, in line with Jordan’s economic and administrative modernization goals.
To date, 9 government service centers have been established and are operational, with 7 more planned across various governorates by the end of 2025 — especially in high-density areas.
Overview of Existing Centers:
Al-Muqabalain: The first center, offers 144 services via 29 institutions.
Queen Alia International Airport: Offers 64 services through 23 institutions.
Irbid: 137 services, 29 institutions.
Tafilah: 153 services, 28 institutions.
Aqaba: 155 services, 28 institutions.
Ma’an: 141 services, 26 institutions.
Madaba: 135 services, 26 institutions.
Jerash: 134 services, 26 institutions.
Karak: 136 services, 27 institutions.
The centers utilize various tools and platforms to monitor public satisfaction and collect feedback, including:
The “Bekhedmetkom” platform
Ministry email
The National Call Center
Social media channels
On-site tablet-based evaluations
Quarterly surveys
Citizen Service Desks
The “Reda” satisfaction platform
These channels aim to support continuous service improvement and strengthen citizen trust in public institutions.
— Petra News Agency
