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Talabat customer’s harassment complaint draws mixed reactions
By Raya Tarawneh, Jordan News
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AMMAN — Talabat customer Aya Musmar
took to Twitter on Saturday, publishing a screenshot of explicit WhatsApp
messages sent to her by a deliveryman who works for Talabat, an online food delivery
company.اضافة اعلان
The screenshot showed several deleted messages sent by the deliveryman to which Musmar replied, “You know I can report you to the police … This is called harassment.”
“Hey @Talabat @TalabatJO. This guy knows where I live,” the tweet read above her screenshot.
Talabat has since replied to Musmar’s tweet, thanking her for raising the issue.
“This is fully against what we stand for as a brand, and as a team,” Talabat said. “Safety is of upmost importance at Talabat. We have terminated the rider and our team will stay in direct touch to provide you with updates.”
Some Twitter users blamed Talabat for the harassment.
One user wrote: “@Talabat @TalabatJO Step up, you are held accountable for your employees as they have been hired by you. Not acceptable under any circumstance."
“This is a HUGE problem that not one ever talks about. The fact that customers’ phone numbers are disclosed to drivers is a huge privacy violation. The best way to fix this is to have the driver contact customers in-app, just like Uber. Get it fixed @Talabat,” wrote another.
Talabat’s reply to Musmar’s harassment complaint. (Photo: Twitter)
In another statement, Talabat stated that the deliveryman was terminated within an hour, stressing that the “safety and wellbeing” of their customers was their top priority.
“In addition to terminating the offending rider, we are carefully reviewing our screening policies with the third-party employer, and actively reinforcing our behavior and conduct policies,” the food delivery company stated.
One Twitter user shared her own experience with another Talabat deliveryman.
She wrote: “On Jan 26th I've contacted Talabat customer service to report these men, they are unbelievable and since that day I did not face any problem after this escalation, so thank you for reporting them they have to stop.”
She also attached a screenshot of Talabat’s email response to her complaint, which cited a “zero-tolerance policy for this behavior,” assuring her that the team was “taking the necessary steps to make sure this does not happen again.”
While many voiced their support for Musmar, others took issue with her decision to share her experience on Twitter.
Twitter user Mahmoud Yaseen replied to the original tweet with, “you can report this to Talabat or anyone in charge without publicity.”
Another user replied to Yaseen saying, sarcastically, “how come!! drama is mandatory.”
Salma Nims criticized this approach, tweeting: “Someone asked Aya Musmar to complain about the harassment without sharing what happened publicly. Some are more bothered that a woman would share the disgusting language that has been directed at her than they are by the harassment… I’d like to remind you that the campaign against harassment was met with criticism and denial in 2018.”
Read more National
The screenshot showed several deleted messages sent by the deliveryman to which Musmar replied, “You know I can report you to the police … This is called harassment.”
“Hey @Talabat @TalabatJO. This guy knows where I live,” the tweet read above her screenshot.
Talabat has since replied to Musmar’s tweet, thanking her for raising the issue.
“This is fully against what we stand for as a brand, and as a team,” Talabat said. “Safety is of upmost importance at Talabat. We have terminated the rider and our team will stay in direct touch to provide you with updates.”
Some Twitter users blamed Talabat for the harassment.
One user wrote: “@Talabat @TalabatJO Step up, you are held accountable for your employees as they have been hired by you. Not acceptable under any circumstance."
“This is a HUGE problem that not one ever talks about. The fact that customers’ phone numbers are disclosed to drivers is a huge privacy violation. The best way to fix this is to have the driver contact customers in-app, just like Uber. Get it fixed @Talabat,” wrote another.
Talabat’s reply to Musmar’s harassment complaint. (Photo: Twitter)
In another statement, Talabat stated that the deliveryman was terminated within an hour, stressing that the “safety and wellbeing” of their customers was their top priority.
“In addition to terminating the offending rider, we are carefully reviewing our screening policies with the third-party employer, and actively reinforcing our behavior and conduct policies,” the food delivery company stated.
One Twitter user shared her own experience with another Talabat deliveryman.
She wrote: “On Jan 26th I've contacted Talabat customer service to report these men, they are unbelievable and since that day I did not face any problem after this escalation, so thank you for reporting them they have to stop.”
She also attached a screenshot of Talabat’s email response to her complaint, which cited a “zero-tolerance policy for this behavior,” assuring her that the team was “taking the necessary steps to make sure this does not happen again.”
While many voiced their support for Musmar, others took issue with her decision to share her experience on Twitter.
Twitter user Mahmoud Yaseen replied to the original tweet with, “you can report this to Talabat or anyone in charge without publicity.”
Another user replied to Yaseen saying, sarcastically, “how come!! drama is mandatory.”
Salma Nims criticized this approach, tweeting: “Someone asked Aya Musmar to complain about the harassment without sharing what happened publicly. Some are more bothered that a woman would share the disgusting language that has been directed at her than they are by the harassment… I’d like to remind you that the campaign against harassment was met with criticism and denial in 2018.”
Read more National