Zain Jordan, Infobip sign strategic partnership agreement

Zain& Infobip Strategic Partnership
(Photo: Zain Jordan)
AMMAN —  Infobip, a global communications and leading customer experience platform, announced Tuesday that it signed a strategic partnership agreement with the leading Middle East and Africa telecoms operator Zain Jordan, according to a press statement. اضافة اعلان

The agreement comes as part of Zain’s technology innovation plans to bring the latest in digital transformation solutions to companies in Jordan.

Zain is set to include Infobip’s cloud communication solutions in its “Zain Business” services package, and re-launch it to the local Jordanian market under the Zain Jordan brand.

Zain Jordan’s customers will now benefit from Infobip’s unified platform which includes a digital contact center, customer engagement messaging tools, artificially intelligent (AI) driven chat-bots, and a full-stack of individually programmable communications channels, all of which will allow Zain to offer advanced communications solutions that improve customer experience across multiple channels.

Through this service, Zain will allow its local business customers to connect with end customers in a fast, reliable way, securely and on their preferred channels.

The agreement was signed by Zain CEO Fahed Al-Jasem and Infobip CEO Silvio Kutić during the MWC Barcelona 2022 World Mobile Exhibition and Conference, which took place in Barcelona from February 28 to March 3.

This partnership further cements Zain’s leadership in the communications market, business solutions, and digital services, alongside Infobip’s extensive global experience in creating multiple solutions for digital communication channels. By activating the full Infobip platform for cloud services and introducing it to the local market, the partnership will help companies meet the needs of  today’s hyper-connected customers.

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