PARIS — US tech giant Meta on Tuesday said it had resolved
a major WhatsApp outage that prevented many of the billions of users of its
popular service from connecting or sending messages.
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Problems with the instant messaging app were
reported by monitoring site Downdetector and user complaints on social media on
Tuesday morning.
Downdetector said thousands of
WhatsApp users had
been reporting problems since 7:17am GMT, with a sharp spike appearing on its
dedicated chart covering the past 24 hours.
WhatsApp’s parent company Meta said it was working
to restore the service “as quickly as possible” before resolving the problem
later on Tuesday.
“We know people had trouble sending messages on
WhatsApp today. We’ve fixed the issue and apologize for any inconvenience,” a
Meta spokesman told AFP.
Social media users said they had been unable to
connect to the app or send any messages, although some reported a restoration
of the service at around 8:50am GMT.
The hashtag #whatsappdown was one of the most
trending on Twitter across the world on Tuesday, while millions of messages on
Meta-owned photo-sharing platform Instagram also flagged the outage.
Some Twitter users tried to find a funny side to the
technical trouble, joking that Twitter would seek to exploit the situation and
gain a flurry of new connections in the coming hours.
The origin of the outage is unclear.
Meta outages
Meta — formerly known as
Facebook — suffered an unprecedented outage last year affecting its leading
social media platforms including Facebook, Instagram, WhatsApp, and Messenger.
The duration and scale of the disruption to the four
services used by billions of people led to a major incident that
Downdetector described as one of the largest ever observed.
At the time, Facebook acknowledged that the incident
was due to an error on their part and was not a technical problem.
WhatsApp, a free messaging service, crossed the
threshold of two billion users worldwide in February 2020 and is one of the
most popular apps.
Facebook renamed itself Meta a year ago, to signal
its pivot to building its vision for an interactive virtual and augmented
reality world that it sees as the future.
But
Meta has been undergoing a difficult period
financially due to dropping advertising revenues and fierce competition from
other platforms such as TikTok, whose popularity has exploded among social
media users.
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